Comments on: PR: In-Tools Releases AutoFlow Pro Plug-in

By: Dwayne

Dwayne — Tue, 09 Jun 2009 11:53:30 +0000

Update– Harb has been extremely helpful this morning and the issue is being resolved.

Again–I want to apologize for becoming frustrated so quickly.

Dwayne

By: Dwayne

Dwayne — Tue, 09 Jun 2009 11:19:22 +0000

Thanks Kris and Harbs. I shouldn’t have become so agitated.

Apologies and thanks ahead of time for getting this resolved.

Maybe the folks who run this site will see fit to delete my posts.

dwayne

By: Harbs

Harbs — Tue, 09 Jun 2009 04:49:33 +0000

Hi Dwayne,

Sorry about your trouble. You had the misfortune of experiencing a blip in our licensing software in the middle of the night where I am…

I responded to your support request, and we’ll get your licenses credited ASAP!

Our licenses are usually credited automatically. Accounts are credited when PayPal completes a handshake informing our server that a transaction was completed. This usually works well. If communication is lost with PayPal for any reason (i.e. a browser window is closed prematurely), the only way we are going to notice that a license is not credited is by receiving an email from you that it didn’t work. We give such emails top priority, and fix these issue as quickly as we possibly can.

You do have to realize that we are a small company and don’t have a support team working 24/7… These issues are almost always sorted out within 24 hours — usually much less (more than 12 hours is very rare). Our web programmer is currently looking into options to make the communication with PayPal more foolproof, so we can eliminate these issues entirely.

By: Kris Coppieters

Kris Coppieters — Tue, 09 Jun 2009 04:09:01 +0000

Dear Dwayne,

I am so sorry to hear your experience with InBook is not going well! We’re the makers of APIDToolAssistant, the plug-in you refer to, which is used by InBook.

I won’t blindly jump into this issue at this point in time, as it does not sound like the issue is with APIDToolAssistant per se – the people at In-Tools would normally contact me if the issue were with APIDToolAssistant.

What I did want to mention: both Harbs (the developer of In-Tools) and me (the developer of APIDToolAssistant) are in different time zones than the USA – so please keep in mind that e-mail responses will not always be immediate – sometimes 12-hour or even longer lags in e-mail responses are unavoidable.

Please bear with us – we’re all running small companies, and we do make mistakes, and sometimes things don’t go as smoothly as they should, but I am sure this will get sorted!

Cheers,

Kris

By: David Blatner

David Blatner — Tue, 09 Jun 2009 02:47:32 +0000

@Dwayne: So it sounds like the problem you’re having is not with the plug-in, but rather with their licensing agreement. I wonder if that’s with APID or with InTools. Either way, I’ll ask them to look at this thread.

It does sound aggravating, but I have faith that your particular issue can be worked out.

By: Dwayne

Dwayne — Tue, 09 Jun 2009 01:57:41 +0000

NOTE: Their tech support was very “helpful” when I had problems trying to purchase their plug-ins via e-mail, but haven’t heard diddly since the major issue with trying to download the licenses.

My recommendation: Let other idiots like myself try to buy and use these things before you whip our your charge card. It will save you a lot of aggravation.

By: Dwayne

Dwayne — Tue, 09 Jun 2009 01:20:12 +0000

I’ve heard that these plug-ins are pretty good and I tried a few of the demos, and I ended up trying to purchase the InBook package. It has been nothing but a headache. The link in the confirmation link doesn’t work and I get a error message. I contact their techs support and they are like “oops, we really need to fix that one of these days.”

I’m trying to activate the package, and it doesn’t work. I just get stuck going to their site and a thing to purchase.

The licensing and tech support is lousy. I’ve been at this for over an hour and in another minutes I’m gonna tell them to shove it and get my 200 bucks back.

I don’t want to–but this shoddy way of doing things (and that stupid plug-in you need to even install the stuff) is ridiculous.