CS5.5 InDesign & Illustrator crash when placing images
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- This topic has 8 replies, 2 voices, and was last updated 9 years, 4 months ago by Dwayne Harris.
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November 21, 2014 at 8:25 pm #71790Terri HerzfeldMember
Every time I place an image in my InDesign file, or Illustrator, it crashes… I have a new iMac (almost 1 year old) running on OSX 10.9.5. It doesn’t matter what the image is saved as, it keeps unexpectedly quitting. I’ve posted on adobe forums, they say it’s an apple issue, apple says it’s an adobe issue, meanwhile I can’t get any work done. HELP!!!
Thanks, Terri
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November 23, 2014 at 3:36 pm #71807Dwayne HarrisMember
Is it all images or just a certain one?
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November 26, 2014 at 9:14 am #71863Terri HerzfeldMember
It’s any image. I mainly import PS files, tiffs, jpegs and some eps/ai files. It also happens in Illustrstor when importing / placing a tiff file for tracing. It might crash after one image is placed, sometimes I can place 10, then on the eleventh try….crash! It’s random. I work on a larger magazine so I’m constantly placing images.
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November 26, 2014 at 9:47 am #71864Dwayne HarrisMember
How much ram does your iMac have?
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November 26, 2014 at 10:54 am #71866Terri HerzfeldMember
8GB ram with 3.2 GHz Intel Core i5 processor.
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November 26, 2014 at 2:59 pm #71876Dwayne HarrisMember
Well, that’s plenty of ram.
I’m wondering if OS 10.9 and CS5.5 aren’t getting along? I know that CS5.5 is supposed to work with 10.9, there could be some buggy things.
Have you tried to place the art on a different computer that has InDesign CS5.5 on it?
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November 26, 2014 at 6:28 pm #71879Terri HerzfeldMember
I had an older MacBook pro and it worked fine. my programs are no longer on that computer so unfortunately I can’t test it. I really don’t want to go to Creative cloud, and I’m afraid to update to Yosemite.
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November 26, 2014 at 6:29 pm #71880Terri HerzfeldMember
I’m running out of options…
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November 27, 2014 at 9:04 am #71889Dwayne HarrisMember
Yeah–it has to be very frustrating. I upgraded my machine to Yosemite and all my earlier versions of Indesign work fine. Of course, if you do upgrade, you’ll have to download and install the Java thing.
I’m really at a loss. If it was just one or two specific images, I’d say they were corrupt or had a corrupt preview. But that doesn’t sound like the case.
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