CS5.5 InDesign & Illustrator crash when placing images

Terri Herzfeld

Learn / Forums / General InDesign Topics / CS5.5 InDesign & Illustrator crash when placing images

Viewing 5 reply threads
  • Author
    Posts
    • November 21, 2014 at 8:25 pm #71790
      Terri Herzfeld
      Member

      Every time I place an image in my InDesign file, or Illustrator, it crashes… I have a new iMac (almost 1 year old) running on OSX 10.9.5. It doesn’t matter what the image is saved as, it keeps unexpectedly quitting. I’ve posted on adobe forums, they say it’s an apple issue, apple says it’s an adobe issue, meanwhile I can’t get any work done. HELP!!!

      Thanks, Terri

    • November 23, 2014 at 3:36 pm #71807
      Dwayne Harris
      Member

      Is it all images or just a certain one?

    • November 26, 2014 at 9:14 am #71863
      Terri Herzfeld
      Member

      It’s any image. I mainly import PS files, tiffs, jpegs and some eps/ai files. It also happens in Illustrstor when importing / placing a tiff file for tracing. It might crash after one image is placed, sometimes I can place 10, then on the eleventh try….crash! It’s random. I work on a larger magazine so I’m constantly placing images.

    • November 26, 2014 at 10:54 am #71866
      Terri Herzfeld
      Member

      8GB ram with 3.2 GHz Intel Core i5 processor.

      • November 26, 2014 at 2:59 pm #71876
        Dwayne Harris
        Member

        Well, that’s plenty of ram.

        I’m wondering if OS 10.9 and CS5.5 aren’t getting along? I know that CS5.5 is supposed to work with 10.9, there could be some buggy things.

        Have you tried to place the art on a different computer that has InDesign CS5.5 on it?

    • November 26, 2014 at 6:28 pm #71879
      Terri Herzfeld
      Member

      I had an older MacBook pro and it worked fine. my programs are no longer on that computer so unfortunately I can’t test it. I really don’t want to go to Creative cloud, and I’m afraid to update to Yosemite.

    • November 26, 2014 at 6:29 pm #71880
      Terri Herzfeld
      Member

      I’m running out of options…

      • November 27, 2014 at 9:04 am #71889
        Dwayne Harris
        Member

        Yeah–it has to be very frustrating. I upgraded my machine to Yosemite and all my earlier versions of Indesign work fine. Of course, if you do upgrade, you’ll have to download and install the Java thing.

        I’m really at a loss. If it was just one or two specific images, I’d say they were corrupt or had a corrupt preview. But that doesn’t sound like the case.

  • Author
    Posts
Viewing 5 reply threads
  • You must be logged in to reply to this topic.
>