*** From the Archives ***
This article is from October 27, 2017, and is no longer current.
Crash Fixes Installer Released for CC 2018 (October Release)
Have you recently installed InDesign CC 2018 (a.k.a. InDesign 13.0) and are now experiencing application crashes? In an unusually speedy response to recent crash reports, Adobe InDesign engineers have posted a document detailing a bug fix for several crashing issues with InDesign CC 2018 (October Release). The page includes instructions to install fixes if Mac and Windows users are having any of these issues.
Issues addressed include the following:
- [macOS only] When you use the Eyedropper tool in a table.
- When you embed, relink, or work with linked assets with ICC Profile column enabled in the Links panel.
- When you copy and paste text frame to other Creative Cloud applications, such as Photoshop or Illustrator.
- When you place or move frames and images.
- [Windows only] When you launch InDesign CC, you get the following error message stating that you do not have sufficient permissions.
Engineers are expecting to include these fixes in an update to InDesign through the Creative Cloud desktop app in a few weeks. But they wanted to get the fixes out now to provide immediate relief to users facing these issues.
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While I am so grateful for the plethora of great tips, techniques and experts that are a part of websites like this one and others that Cover Adobe Products, I am incensed about the horribly bug filled 2018 (October) releases. From the Adobe Support Forums I have been on this past week I was glad to have avoided upgrading only because they exploded so quickly. The only one I did upgrade was Lightroom because I had been running an old version for quite a while. But even that had a glaring omission that required an update within days if release. As far as InDesign, Illustrator, Premiere and After Effects, the problems are so widespread that most users have had to revert back to 2017 versions. Now before you “but-but” me, remember people are paying up to $50 a month for this! This Makes the Adobe MAX show I watched a joke because the presenters made it clear that these “vast improvements” to your workflow are available for use “right now.”
How utterly disgusting and unacceptable these Apps performance should be communicated to Adobe. It is no wonder why many in Europe despise the Subscription model and choose to use excellent alternatives like those from Affinity & Quark who offer “Perpetual License” graphics software. I hope the Pros and Experts on here will exercise due diligence and make their voices heard at Adobe. Otherwise we’ll be waiting until March 2018 to use stable versions, only to be served with more pathetic releases and hoopla from Adobe MAX in October 2018.
I have to agree with Steve on this one. At least in terms of InDesign, the vast majority of users were/are not running into these bugs, and it’s quite impressive how quickly the InDesign team released a patch.
See rule #2 in this article on CreativePro.
I know the list of bugs above make it sound like the software was riddled with them, and I know that for the people who were posting on the forums it was a big problem, most people have been using CC 2018 without problem.
So you think that Affinity and QuarkXPress won’t have bugs in their products too? Dream on. There were bugs in software when people bought software in boxes, or when they have a subscription. Adobe products are among the deepest and most complex software being sold out there, and it’s impossible to clear out all bugs before release.
“Most users have had to revert back to 2017 versions.” Simply not true. I’ll speak for InDesign because that’s what I’ve been following. Yes, there are some bugs in the release, there always are. But most of them are relatively narrow issues that don’t affect so many people. The great majority of InDesign users are NOT running into these issues.
But this year the InDesign engineers have fixes for some of the worst issue faster than I’ve seen for a long time. Visit the Adobe InDesign forum. They have several engineers who have been on the forums since the release taking down information and working on fixes. An update has been promised within a few weeks.
And for the users who are complaining that’s it’s messing up their workflow, if you’re in the middle of a critical project, you don’t apply updates for that product: It’s just common sense.
As an Adobe CC Support and Training Provider since 1998 AS WELL AS an Adobe official beta tester for Acrobat Pro when PDFs were to become the standard for sending to Agfa RIPs I know all about bugs.. but when 270 people cannot even install the dam APP then I have no choice but to recommend going back to 2017. I work for people sending Massive files to Rips with Dozens of Pages.. graphics and fonts and Multiple folds on press. So I have to see it not from some Forum but from Live and in Real Production points of view.
Does InDesign 2018 have a fix for crashes when trying to add hyperlinks to a document? I have updated and restarted and the document continues to crash everytime I try to add a hpyerlink.
I sent the following to Adobe customer Care without reply:
01. I upgraded my CS4 to CC 2018 subscribed for one month to see if it works before changing to an annual fee on the understanding I have a working program.
02. After spending over two weeks in trying to resolve problems by going on line and chatting to over 15 people, I finally had your Wasim Ansari who was very helpful and seemed to know what he was doing when accessing my computer.
03. We managed to convert CS4 to CC 2018 by downloading CS6. However, problems still persist:
04. Text appears on alternative lines on baseline grids. See attachment.
05. I can place graphic in empty graphic frames.
06. I cannot open or cut Graphic frames with crashing the program.
07. The least action on a page also crashes the program.
08. I cannot attempt to work on a page without first unlocking it, but still get crashes.
09. All size values disappear when the page is locked.
10. The only way to resolve matters is for an expert to access my computer. You are welcomed to arrange this.
11. I am 81 years old and sometimes struggle with computer terminology.
12. Please communicate with me email as I am very hard of hearing.
13. My phone is 01689-832737. I can sometimes hear if the line is loud and clear.
14. My old CS4 is much more computer friendly and I am starting to regret upgrading it.
15. These delays are costing me and I must soon decide whether to go back to old CS4,
16. If I don’t have a working program by the end of next week, I shall not renew my subscription and ask for a refund of my one month subscription.
17. I sincerely hope we can resolve all matters as I would like to use CC 2018 as it has interesting features although some are less helpful than my old CS3.
18. Please kind enough to reply this email
Has anyone had the issue of all of your paragraph styles disappearing from the paragraph styles window? I can see them sometimes in quick apply but thats not really helpful. If I open the same file on another computer all of the styles are there. please help!
However…. not being able to export a high res pdf … I went back to 2017. Same preset, same file and hi res images, low resolution pixelated pdf.
my issues seem to have magically fixed themselves. CC2018 is a happy place.
Installed the latest Adobe CC updates, and inDesign is crashing at startup. The Bug Fix hasn’t worked, and I’m wondering if any other solutions are out there. Using a PC, all other CC programs seem to be working. On deadline for several projects and desperate for a fix.
@PB,
Please post your issue on the Adobe InDesign forum. They have engineers there who are taking down information about crashes:
https://forums.adobe.com/community/indesign/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bthread%5D
Seems to happen a lot when writing a PDF. I can expect InDesign to crash at least once when sending out a hi-res multi page PDF. Very annoying. I’ve done the “reset prefs” fix (and lost all my templates), but to no avail.
I have to take back some of my previous harshness towards Adobe. I just went ahead with the 2018 updates for
Photoshop & Illustrator since these were fixed quickly. They are both FANTASTIC and now very stable, a delight to dive into without fear. I hope to see fixes for Premiere soon as well before I move to 2018 version. As for InDesign.. well looks like last priority looms for all of us. Fine with me.. little money and high production cost in that realm anyways. Content for mobile will continue to beat up on print for a long winter’s night.
The update for InDesign CC 2018 13.0.1 arrived Friday, November 17, 2017. It incorporated all the problems included in the crash fix installer described here, and fixes some other problems.
Here is a list of the problems fixed:
https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html
“CopyPlugin_MAC.app” was a dud. Now I have to wait for 24-48 hours for Adobe Support. Thanksgiving is the day after tomorrow meaning I’m not in the office, so this looks like it won’t be resolved for 5-6 more days. My last High Sierra and CC2018 issue was with Adobe Acrobat Pro. That took almost a month of back and forth with Adobe and Apple. Nice people at the support groups but nice support doesn’t necessarily put food on my table. I’ve been doing this digitally since 92
Same thing here. You pay $60/month for software and it doesn’t work after several weeks.
I’m also experiencing instant crash on placing Word docs. using cc2018.
This is REALLY problematic as I’m a book designer on a tight deadline.
I’ve experienced all sorts of bugs with InDesign 2018 AND Illustrator (default prefs return every time I open it). I’ve reported them to Adobe, but I’ve never seen any Adobe software release with so many bugs (been using all the core apps since their initial release, 1980-90’s).
I can’t Place an Excel file (table) with Options. If I place it without Options, it comes in as tab-delimited text, and does NOT convert correctly to a table (empty cells are populated with content from the next cell, etc.)
Hover over the list of Para Styles, and the bottom strip is transparent–you can see the style names through the buttons (new, clear overrides).
And much, much more. I really feel for small shops that feel the budget pinch from the constant outlay to Adobe, and get garbage in return.
At home I have a Mac (OS 10.6)—CC apps are working fine.
At work we have Windows 7. Everything within Adobe CC was ok until about 10 days ago. Illustrator has weird error messages upon launch (one ex: “Error loading plugins. TorqExtension.aip”). Even after uninstalling and re-instaling the app. But at least it does launch.
However InDesign will not launch AT ALL. It has a black-screen and is totally UNRESPONSIVE. I have even uninstalled the 2018 version and installed 2017. Nothing.
Running 13.0.1 and still having permissions issues with Indesign. I have checked all of the prefs folders and ran the bug fix and uninstalled and rebooted several times. Even ran Onyx. Nothing. Will not launch only get the permissions issue window. I am a Mac admin with 20 years experience and I can’t get this to open. Photoshop and Illustrator are fine.
Currently running the latest version of Adobe Indesign and whilst program appears to be running fine, I can’t exit out of it properly and have to ‘force quit’ the app. This means I can’t install it to the 15 machines for students to use until this issue gets rectified
I’ve uninstalled the app, rebuilt it from the cloud and reinstalled it but same problem. My iMac has High Sierra (10.13.3)
I STILL have an unresponsive InDesign app (2018) even after about an hour and 40 minute support chat session with Adobe. It was determined that InDesign doesn’t work with Google Drive/cloud-based file storage. Our IT dept has implemented FileStream and cloud-based storage of all files now (no longer have in-house networked server) and ever since that change I cannot get InDesign to work reliably; we are a Windows environment at work, incidentally. Sometimes it works with a brand new file after I un-install and re-install the app, but even if I have downloaded an entire project folder to my desktop and try to launch InDesign…..nothing.
I don’t have the problem at home on my Mac, I might add. But this is frustrating to say the least.
I don’t have the problem at home on my Mac, I might add. But this is frustrating to say the least.
My InDesign CC 2018 (Mac) keeps crashing every time I try to import .docx (Word) files. Size of the .docx file seems to have no bearing. Crashes every single time, forcing me to copy and paste text from the Word file into my InDesign file. Page to page navigation in InDesign is stable; it just crashes when I try to import Word files. I have the Mac version of Office 365 Subscription. Tried rebooting to see if that solved problem. Still crashes.
Is there anywhere I can find the update to Indesign 2018 cc 13.0?
Mine became corrupt and I had to reinstall because it is the only version that works with other programs I have to use. Now the update is gone from my version and I cannot even view my programs in the cloud. I have not been able to find the update to add back.
Thank you for any help.