InDesign CS6 Trials and Tribulations with Licensing
[Note that this issue has been (mostly?) fixed. See the link here in the show notes for Podcast 176.]
What the heck is wrong with the Adobe Application Manager?! I have a Creative Cloud membership, I downloaded InDesign CS6, and it all seemed to be going so well. (The installation process is so much better/easier with the C.Cloud!) But for some reason, almost every time I launch InDesign now, the Adobe Application Manager launches, too… and then it asks me if I want to use a trial version or license the software:
Sometimes it says I have 21 days left on my trial. Sometimes the number changes. A couple of times it told me I had -1 days. (That was disconcerting!)
I could click Continue Trial, and InDesign does keep working (but as a trial). The solution appears to be to click License This Software and sign in.
It’s not the end of the world, I suppose, but it is getting pretty annoying.
Of course, it’s even more annoying when I’m not connected — like when I’m sitting on an airplane. Then Adobe alerts me that an internet connection is required for subscriptions:
The wording is unfortunate, because it appears that InDesign won’t work, but you can click Back and switch to the Trial version. The trial will work for a while just fine. Then, you can quit and relaunch and start over again next time you’re connected.
I thought maybe it was a problem with my subscription, but when I log in to my Adobe.com account and check my subscriptions, it seems to be working fine:
So why does InDesign keep checking — far more often than it should? (It should check once a month, not daily!) It’s a mystery. One possibility is that it’s because I have CS5 and earlier on my computer, and that makes the application manager confused. Another possibility is that it’s a “character building exercise” and Adobe is just encouraging me to grow into a more mature and patient individual. So far, it’s not working.
I’m looking forward to a fix. But in the meantime: if you find yourself staring at these alerts each time you launch the program, at least know that you’re not alone.