El Capitan issues with inDesign
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- This topic has 47 replies, 24 voices, and was last updated 7 years, 4 months ago by Cesar Jara.
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October 1, 2015 at 8:15 pm #78483Chris CourtMember
Any other Mac users upgrade to El Capitan yesterday?
I did, with some not-so-good results.
Illustrator CS6 no longer opens (seems it’s a Java issue, and there’s a workaround floating around online somewhere). Well hey, it’s Illustrator, so who cares :-D
BUT… inDesign CS6 is giving problems too. 1) Launching the program takes somewhere around 2 minutes. I have a fast Mac with an SSD, and previously it would launch in just a couple of seconds; 2) Once its running, switching between any of the palettes – which previously was essentially instantaneous – now takes between 5 and 10 seconds, with the SPOD (Spinning Pizza of Death) making an unwelcome appearance; 3) Stability seems to have gone down the tubes. inDesign is now crashing frequently, whereas before a crash was a rare occurrence.
I’m hoping that there will be some kind of update from either Apple or Adobe to address this, otherwise it looks like I’ll be going through the fun of an OS downgrade. Moving to CC is not an option for me, either, as my main (well, only) client is a CS6 shop, and will be for the foreseeable future.
I’d be interested to hear if anyone else is having similar issues.
C
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October 2, 2015 at 4:35 am #78484Thomas HagemannMember
I have exactly the same issues. MB Air 2013 with ID CS6. Annoying.
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October 3, 2015 at 6:55 am #78491Michel LEGAREMember
No problem with Illustrator. No crashing (till now) with Indesign, but openning and switching between palettes VERY slow.
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October 3, 2015 at 7:55 am #78492Michel LEGAREMember
That worked for me, but I had to restart my computer (iMac), not just Indesign :
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October 3, 2015 at 4:03 pm #78493Chris CourtMember
Well, that seemed to fix it. Thanks Michael!
C
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October 4, 2015 at 7:11 am #78497Michel LEGAREMember
After re-installing Java SE 6, I had the classic problem of the blank character palette. Then I trashed Indesign prefs and now all seems as normal as it can be.
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October 7, 2015 at 3:43 pm #78627Dwayne HarrisMember
This is why I never change my operating system immediately after release.
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October 8, 2015 at 7:08 am #78643P JonesMember
Hi,
Hope someone can help. Since updating to El Capitan I am also experiencing problems with InDesign CS6. Loading is extremely slow and also moving pallets around. In the past it was very quick. I’m using a New Mac Pro. Has anyone found a solution?
Many thanks. -
October 8, 2015 at 9:20 am #78650Michel LEGAREMember
To P Jones : install Java SE 6 as explained in the video. That worked for me (same problems as you describe).
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October 9, 2015 at 1:30 am #78670P JonesMember
Thanks Michael – I saw the video but can’t find the Java for El Capitan – the only one I can see is ‘javaforosx-2.dmg’. Do you know where I can get the correct version to download?
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October 9, 2015 at 4:13 am #78672Michel LEGAREMember
Expand the file “javaforox-2.dmg”. Java SE 6 is inside.
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October 9, 2015 at 6:35 am #78673P JonesMember
Hi Michel – When I expand it this is what is says but it doesn’t mention El Capitan?
‘Java for OS X 2015-001 installs the legacy Java SE 6 runtime.
This package is exclusively intended for support of legacy software, and installs the same deprecated version of Java SE 6 included in the 2013-005 release. If you require Java for applets or other non-legacy uses it is recommended you download the latest version of Java from https://java.com.
Please quit any Java applications before installing this update.
See https://support.apple.com/kb/HT6133 for more details about this update.
See https://support.apple.com/kb/HT1222 for information about the security content of this update.
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October 9, 2015 at 9:10 am #78677Michel LEGAREMember
OK. Here is the link : https://bit.ly/Java_SE_6_for_El_Capitan
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October 10, 2015 at 3:31 am #78678P JonesMember
Thanks Michel this looks like it solved the problem – everything is working!
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October 22, 2015 at 11:04 am #78917ll1324Member
Installed El Capitan. No problem with InDesign CS6, Photoshop CS6, or Bridge. All ran on the first try without problems, and came up reasonably fast. Of course, as mentioned above, Illustrator CS6 needed the Legacy Java, and with that it ran fine.
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October 23, 2015 at 2:49 am #78948P JonesMember
Hi everyone.
I thought the Legacy Java option had worked but InDesign still freezes. This always happens after the opening dialogue box slows down for awhile at the ‘Starting up panels…’ stage. Does anyone have the same problem? Under Yosemite it would start up in seconds! I’ve also updated to the latest version of El Cap. -
October 23, 2015 at 4:01 pm #78957John EstesMember
I seem to have fixed this problem—I’m running InDesign 8.1.0.419 on 10.11.1—for now at least, and here are the steps I followed:
– Installed the Legacy Java files (ID still crashed)
– Started Photoshop first (for some reason helped ID get past the splash screen, but still crashed shortly after startup)
– Turned off El Capitan’s hide menu bar feature (a shame, because I was liking it, but this bug is apparently affecting CC as well)Hope that helps someone.
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October 24, 2015 at 7:45 am #78964P JonesMember
Thanks.
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December 7, 2015 at 3:42 am #79990possokMember
Thank you so much!
InDesign CS 5.5 was crashing upon start up under El Capitain, I started with the easiest step of your solution, turning off the hide menu bar, and now it works fine. I never would have discovered this…
Hats off to you sir!
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October 23, 2015 at 5:20 pm #78958Michel LEGAREMember
@ P Jones : did you try to trash Indesign preferences ?
I must confess however that despite replacing Java and trashing prefs, the tool panel has now a rather evanescent behavior when I move it. That is much better than before, but still frustrating.
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October 24, 2015 at 7:47 am #78965P JonesMember
Sorry Michel – Where are the Preferences?
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October 25, 2015 at 12:09 pm #78972Michel LEGAREMember
Users/[Username]/Library/Preferences/Adobe InDesign/version 8.0
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October 25, 2015 at 1:31 pm #78974AnonymousInactive
Unbelivable but true. Following different solutions mentioned in this thread, I disabled “Automatically hide and show dock” in system preferences and my InDesign starded to act normaly. Very fast and stopped crashing. (I also trashed my preferences and let InDesign build new). So far, it works fine.
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October 26, 2015 at 2:21 pm #78994Jessica SlagleMember
Wasn’t easy to figure out, here is the solution for getting CS6 to work on El Capitan…
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October 27, 2015 at 2:48 am #79012Design DeptParticipant
cmd-space zooming in photoshop is now dreadful, there is a plugin workaround but that’s a pretty poor effort.
indesign seems to lose the pages/links/layers panels now until i quit and then re-open.
nothing in cc seems to be any quicker with osx 10.11.1… -
November 3, 2015 at 5:17 am #79182Kate GredowskaMember
Hi Guys,
I have the same problem. I have updated to El Capitan few days ago and I regret it!
InDesign is extremely slow! I can’t work with it. It takes ages to do anything, even to click on the layers panel.
When trying to change the font the font list is not displaying. I am loosing precious time waiting on stuff to happen. I did what Michele recommended with installing the Java for El Capitan but it didn’t help :( Anyone else having the same issues? Is there a way of uninstalling the upgrade and going back to older OS? Help please!-
November 3, 2015 at 5:22 am #79183Michel LEGAREMember
Kate, did you restart your computer after installing Java SE 6 ?
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November 3, 2015 at 5:45 am #79184P JonesMember
Hi
Even though I’m grateful for the help from other posters I’m still having occasional problems with InDesgin.
What I have noticed is that if you open InDesign whilst other software is running it takes quite some time to fully load and stalls for ages at the ‘Starting up panels…’ stage. Once it is loaded its then very slow and unresponsive.
BUT – if you RESTART your computer and open InDesign FIRST – before you open any other software – including Safari / Mail etc… – it loads much quicker and then performs as normal.
Hope this works.
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November 5, 2015 at 5:55 am #79229Christina MulhollandMember
Hi, I just bought a new 27 inch iMac with El Capitan. I migrated everything from my 8 year old Mac without any issue but I’m really concerned about losing the ability to use CS6, which I bought in downloadable form in 2012, so have been stalling opening them.
Reading through all the advice on the forums, I installed the latest Java, 8, (figuring the latest would be the best), restarted and tried opening InDesign from the Applications folder, rather than from the dock with the Shift, Control, Option and Command keys held.
However, each time I try the window comes up asking me about agreeing to the trial.
I am assuming this is the Creative Cloud version, is this correct? I don’t want to go that way if I can help it because I don’t want to pay monthly and would rather continue using the one I purchased already. So, should I proceed or will I get myself into an irreversible situation?
I’m a little lost with the video because it doesn’t quite fit with my problem
So, what do I do?
When I look in Applications there is now a second InDesign app Alias that has Date Modified as today. Have I messed it up already?
I use InDesign, Photoshop and Illustrator and would be exceedingly grateful for help with getting my CS6 working as it has done till now
Many thanks!
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April 21, 2016 at 5:59 am #84170Lisa NuggetMember
Hi Tina, did you get CS6 to work on El Capitan? I’m in a similar position of buying a new iMac and needing to hang on to CS6 as well as continuing to use CC.
Thanks!
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January 16, 2016 at 6:27 am #80862ragged appleMember
Thank you John Estes – your tip to deactivate the ‘hide/reveal menu bar’ resolved my inDesign problem – the font select panels failed! Now all working again. CS5
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March 15, 2016 at 11:30 am #82925jtreeproMember
Hi All,
I have done EVERYTHING suggested on this thread to fix ID CS6, all to no avail. Any other suggestions? El Capitan 10.11.3 and ID 8.1
Thanks!
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March 25, 2016 at 2:42 pm #83412Alex AndrewsMember
I was able to get everything but ID CS6 to work. Then I did this
I ran the adobe manager updates for CS6.
Then in the finder tool bar selected Go> Go to Folder
In the go to Folder box I typed ~/Library ( it might already be there for you)>Go
Then scroll way down to Preferences > Adobe InDesign > Version 8.0 folder
Deleted the Version 8.0 folder and relaunched ID. Works fine now. -
April 21, 2016 at 6:22 am #84171Malcolm RogersMember
I was have problems on my Mac in Indesign CS6 with the palettes in my workspace, I would click Pages and it would spring open then snap closed, if I kept clicking it would eventually stay open but then the same thing would happen when I clicked on Layers. At the same time fonts I had loaded in Suitcase Fusion were not appearing in my font list.
So I went to Extensis found a recommendation about removing fonts from 2 Libraries and clearing font caches this cleared my font issues and to my surprise my palettes started behaving, no more problems!One more thing to try.
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June 21, 2016 at 3:03 am #85945Tommy HansenMember
Funny… Safari browser takes 2 minutes to open on my El Capitan – has done that for a long time. And now Indesign started to do the same… what solved it for me was deleting com.adobe.InDesign.plist stored in users/user/Library/Preferences. Indesign now starts pronto. Safari however… hasn’t gained speed doing the same.
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September 27, 2016 at 2:30 pm #88696Hoi YeeMember
Hi my macbook pro upgrade El Capitan 10.11, and install Java for OS X 2015-001 installs the legacy Java SE 6 runtime.
Unfortunately my Indesign CS6 can’t work only. Other AI, PS still open successful. How I fix my Indesign CS6?
I need it for my work :(
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September 28, 2016 at 3:31 pm #88711Dwayne HarrisMember
What isn’t working? Can you be more specific? Is it not lauching? Crashing? Not able to print?
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September 29, 2016 at 1:43 am #88714Hoi YeeMember
Hi Dwayne,
Just upgrade OS X EI Capitan afterward, I found only Indesign can’t open software normally. I can open AI, PS that work.
It always shown “white warn” or no respond while I open but I can’t see anything. So why I can’t work in ID anything.
Please see there for your reference.
https://www.dropbox.com/s/pdkdibuvdytwtzh/Screen%20Shot%202016-09-29%20at%2009.39.45.png?dl=0
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September 29, 2016 at 1:52 am #88716Hoi YeeMember
More detail for this again
https://www.dropbox.com/s/gh9c0kjkf1vsxiw/Screen%20Shot%202016-09-29%20at%2009.47.24.png?dl=0
I don’t work at anything yet. Still open it but cannot work :(
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September 29, 2016 at 6:05 am #88720David BlatnerKeymaster
Hoo Yee: That is bad! :-(
Have you tried resetting your preferences? There are some troubleshooting instructions here:If it continues to crash on launching, you may need to uninstall and re-install the software. That is rare, but it sometimes happens.
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October 4, 2016 at 6:23 am #88750Hoi YeeMember
Hi David,
Thank you so much for this link. I had resetting my preference that it can launching !!! Wow!!! Thank you God blessing me!!
Else I shall very trouble if I reinstall Indesign or install new OS X.
So I never upgrade anything again I promise! :(
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October 10, 2016 at 3:58 am #88939Michel LEGAREMember
I installed Sierra yesterday on my iMac 27″ (mid 2011, 3,4 GHz Intel Core i7). First, CS6 worked no longer. Then I had to reistall JAVA 6 ( https://bit.ly/Java_SE_6_for_El_Capitan). Now, all is OK, even better than with El Capitan.
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October 15, 2016 at 4:57 pm #89038Michel LEGAREMember
Really happy. Indesign CS6 behaves normally on Sierra and Java6. El Capitan/Indesign is now a past nightmare for me.
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November 2, 2016 at 4:43 pm #89541David Almeida, ACEMember
Hiding the menu bar also works for Sierra issues.
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November 30, 2016 at 4:10 am #90173João VazMember
I’m on:
– Sierra
– Indesign CS 6and sometimes i got:
-the slow start (“Starting up panels”)
– opening panels was a nightmare (spinning ball et al).Solution:
Restarting the Creative Cloud App (the icon / pop-up in the menu bar) would make this issue go away.-
December 5, 2016 at 6:54 am #90281Cesar JaraMember
Hi João,
I’m also on: Sierra + InDesign CS6 and same issues: slow start and almost imposible working with panels (Paragraph Styles, etc)
I restarted Creative Cloud App and I still have the problem.Big deal here with a lot of work to do…
Does anyone is having this problem ?
Any clue of how to fix this?
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December 5, 2016 at 9:30 am #90284David BlatnerKeymaster
I would try these things:
1. Rebuild your preferences: https://creativepro.com/rebuilding-indesign-preferences.php
2. Close all panels you do not need (not just minimize them in the dock, but actually close them). Then try closing all the panels, even the ones you think you do need!
3. Make sure your third-party plug-ins and add-ons have been updated properly
4. Do you have the same problem with a brand new document? Or is it only certain documents?
5. Try logging into a new account (like a guest account) on your computer and launch InDesign from there.
6. Try turning off your internet connection (no wifi, no ethernet) -
December 8, 2016 at 5:46 am #90391Cesar JaraMember
Hi David,
Thanks.
I quit Creative Cloud from the top menu, rebuild my preferences and everything seems to be fine.(actually better than before in El Capitan)
But now the PDF presets have gone…
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