InDesign CC crashes when opened

Steve Pillinger

Tagged: crash on opening, InDesign CC, Text Panel.apln

This topic has 13 replies, 4 voices, and was last updated 5 years, 5 months ago by Steve Pillinger.

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- October 18, 2018 at 2:20 am #110980
  
  Steve Pillinger
  Member
  
  Hi all,
  
  I wonder if anyone can help with a rather strange problem? My InDesign CC has started crashing as soon as it opens. Adobe can’t help, because they don’t support installations in a virtual machine: my 64-bit Windows 7 is a VM on my Mac.
  
  Soon after the program opens it crashes with the standard Windows 7 error message, “InDesign CC has stopped working: Check online for a solution and close the program / Close the program”. In “Problem signature” it lists the plugin TEXT PANEL.apln as the “Fault Module Name”. The program crashes every time without fail.
  
  So far I’ve tried deleting all preferences, keyboard shortcuts, workspaces, etc.; and I’ve completely uninstalled and reinstalled via Creative Cloud. Neither of those has had any effect.
  
  My other Creative Cloud programs, e.g. Illustrator, Photoshop, etc., are working fine.
  
  Thanks for any suggestions anyone can give!
- October 18, 2018 at 5:05 am #110984
  
  Niels JÌürgen Pedersen
  Participant
  
  It could be a font problem – try to remove so many fonts from the Virtual PC/Mac as you can, and then restart?
- October 18, 2018 at 5:37 am #110985
  
  Steve Pillinger
  Member
  
  Thanks, Niels. I’m happy to try that; but as it will be quite time-consuming, could I just ask first whether it makes any difference that I have other versions of InDesign installed (CS5 and CS6 in Windows and CC on my Mac) — and all of those are working just fine with my current set of fonts?
- October 19, 2018 at 12:00 am #111024
  
  Niels JÌürgen Pedersen
  Participant
  
  Have you tryed to install the Mac-version af InDesign, instead of using the VM and PC version?
  Perhaps InDesign is no longer compatible with VM?
- October 19, 2018 at 12:11 am #111025
  
  Steve Pillinger
  Member
  
  Yes I do have the Mac version of InDesign CC, and it works fine. However as a typesetter I use in-house Windows software supplied by my organisation which acts something like a plugin to InDesign, and that works only with the Windows version. So I can’t use the Mac version for my everyday work. (This is in fact the main reason why I have a Windows VM.)
- October 24, 2018 at 8:24 am #111116
  
  Thiago Ribeiro Nogueira
  Member
  
  I’m having the same problem too in a VM and like Niels said, the program crashes everytime the Font dialog boxes appears, to solve I use one script that open the file, deactivate dialog box when Indesign opens and activate back after the document is opened.
  
  var file = File.openDialog(“Open InDesign document”, “Documents:*.indd”);
  app.scriptPreferences.userInteractionLevel = UserInteractionLevels.NEVER_INTERACT;
  var myDoc = app.open(file);
  app.scriptPreferences.userInteractionLevel = UserInteractionLevels.INTERACT_WITH_ALL;
- October 24, 2018 at 8:26 am #111117
  
  Thiago Ribeiro Nogueira
  Member
  
  Copy the code in a txt file, save in your scripts folder with “.js” extension.
- October 24, 2018 at 8:38 am #111119
  
  David Blatner
  Keymaster
  
  Are you using CC 2019? Or and older version. There is some funky stuff happening in the new release of CC 2019 involving the font menu… it appears to specifically be a problem when the Control panel is open.
- October 25, 2018 at 12:12 am #111142
  
  Steve Pillinger
  Member
  
  Hi guys, thanks for your suggestions.
  
  David, I’m using InDesign CC 64 bit (ver. 9). Thiago, I tried your script, but I don’t know much about scripts so I’m not sure if I did it right. I copied the script into a text editor and saved it using my own filename and the “.js” extension, in the following folder:
  
  Program Files\Adobe\Adobe InDesign CC (64 bit)\Scripts.
  
  There were several subfolders in Scripts: converturltohyperlink, Preflight, Scripts Panel, startup scripts, and so on. I tried it with the script in the top folder, in \Scripts Panel and in \startup scripts. In the top folder and \Scripts Panel nothing happened: the program opened and immediately crashed as usual. In \startup scripts I got an error message. It’s a pity we can’t upload screenshots, but this is what it said, hoping I’ve copied it right:
  
  JavaScript error!
  
  Error Number: 8
  Error String: Syntax error
  
  Engine: main
  File: C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\Scripts\startup
  scripts\PreventStartupCrash.js
  Line: 1
  Source:varfile = File.openDialog(?Open InDesign document”,
  ?Documents:*.indd”);
  Offending text: ?
  
  NOTE: The above error message uses different opening (?) and closing (”) quotes. But that’s NOT what was in the .js file I saved: I copied exactly what’s in your post above, which has straight quotes everywhere (and the wording isn’t exactly the same).
  
  So I don’t know whether the script would have worked if the ‘offending text’ (the opening double quote) were corrected. As it was, the program crashed as usual after I closed the error message.
  
  Any thoughts on how to proceed??
  
  Thanks again for your help!
  
  —Steve.
- October 25, 2018 at 12:20 am #111143
  
  Steve Pillinger
  Member
  
  Sorry, I’ve just seen in my post above that this site doesn’t render Unicode correctly, so my whole point about the different quote marks is rather messed up! The LEFT double quote (angled from top left to bottom right) has been replaced by a question mark, and the RIGHT double quote (angled from bottom left to top right) has been replaced by a straight quote (“).
  
  So in the “Source:” section of the error message every question mark should be a left double quote; and every straight quote should be a right double quote. The ‘Offending text’ is the left double quote.
  
  Hope that makes sense!
- October 25, 2018 at 4:17 am #111145
  
  Thiago Ribeiro Nogueira
  Member
  
  Hi Steve.
  
  Download the file from here:
  
  https://www.dropbox.com/s/fh8e67pzjvixnzm/avoid%20dialog%20box.jsx
  
  You can save the file in the Scripts Panel folder.
  
  After that, just open your Indesign without any document.
  
  Go to Window > Utilities > Scripts
  
  You will find the script in the Application folder (click the little arrow beside the name).
  
  Double-click in the script and the “Open file” dialog box will open, choose your Indesign document.
  
  Try these steps!
- October 25, 2018 at 5:03 am #111148
  
  Steve Pillinger
  Member
  
  Hi Thiago,
  
  Thanks for that. I followed your steps, but I’m afraid I must have a different problem because my InDesign crashes before I get a chance to access any of the menus. The same happened this time — the Windows 7 “Close Program” notice appeared before I could do anything.
  
  If you have any other thoughts I’d be really glad to hear them! I’m at my wits end with this one…
- October 25, 2018 at 6:29 am #111151
  
  Thiago Ribeiro Nogueira
  Member
  
  I thought the error happened only when opening a document (this is my case) and not Indesign itself. Sorry.
  
  I hope someone comes here to help you.
- October 25, 2018 at 11:47 am #111154
  
  Steve Pillinger
  Member
  
  Thanks, Thiago. I’ll keep hoping!
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