indesign info menu not visible
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Mac Indesign CC (2017) Info menu is not visible. It acts as if it is off the page. I can’t do anything after I select it in the dropdown menu until I hit return. If bag my preferences and caches which has fixed such problems in the past but it hasn’t fixed it.
I’m running a MacBook with a Thunderbolt display. Thanks.
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Under File > File Info.
The window acts as if it is open but is not visible to add info. This window doesn’t allow you to work in the file when open, much like the Type > Find Font window behaves. You need to close it to continue working in the file. Hit return, like clicking done, and the window closes.
Thanks,
-Lynn -
I have had this happen, though not lately, and usually when switching from a 27″ screen to laptop and back. Here is Keith Gilbert’s method of repair from his blog post of 22 May 2015:
‘I discovered today that there is a file named “DVADialogPrefs.xml” located in the User Library folder in Preferences/Adobe InDesign/Version 10.0/en_US/DVADialogPrefs. (Hold down the Option key and choose Go > Library in the Finder to display the Library folder). Quitting InDesign, deleting the “DVADialogPrefs.xml” file, and restarting InDesign fixes the problem, and allows the File Info dialog box to display properly.’
The technique works for Illustrator as well and there is thread on Adobe’s Illustrator forum about the issue. Reinstalling ID works as well but Keith’s technique is a lot faster.
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