Keyboard Shortcuts Not Working

Laura DeVries

This topic has 9 replies, 2 voices, and was last updated 4 years, 9 months ago by Laura DeVries.

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- July 22, 2019 at 10:59 am #1177327
  
  Laura DeVries
  Participant
  
  I’ve searched here (and dang near everywhere else on the interwebs) and have found posts regarding keyboard toggle shortcuts not working, however, I haven’t found any solutions that are working for me.
  
  I started a new job today and have an iMac running MacOS Mojave, v10.14.5. I can’t figure out why my spacebar (to toggle the hand tool), command + spacebar (toggle zoom up tool) and command + option + spacebar (toggle zoom down tool) absolutely will not work.
  
  My college in the next office has the same system setup and does not have this issue.
  
  I am baffled. I’ve turned off everything in Spotlight and Accessibility, looked for items running in the background, and I’m coming up empty.
  
  Any advice is greatly appreciated, especially since I’d love to not look like a complete rube on my very first day.
  
  Thank you!
  Laura D.
- July 22, 2019 at 11:27 am #14324405
  
  Laura DeVries
  Participant
  
  *edit = colleague, not college. Damn you, autocorrect!
- July 22, 2019 at 11:38 am #14324404
  
  David Blatner
  Keymaster
  
  Hi Laura,
  Just curious: Does option-spacebar work for the hand tool?
  And does command-spacebar work if you hold down the spacebar first and then add command?
- July 22, 2019 at 11:40 am #14324403
  
  Laura DeVries
  Participant
  
  Hi David! Thank you for the reply! No, neither of those work. It’s quite maddening.
- July 22, 2019 at 11:45 am #14324401
  
  David Blatner
  Keymaster
  
  Whoa! Rebuild InDesign Preferences?
  Try plugging in a different keyboard?
- July 22, 2019 at 11:51 am #14324400
  
  Laura DeVries
  Participant
  
  I tried a different keyboard, no dice.
  
  Just to confirm – rebuilding preferences = Vulcan death grip keyboard sequence of command + option + control + shift? If so, I did that, too. If not, I’ll try whatever you suggest.
  
  I’m tellin’ ya… it’s crazy. :-)
- July 22, 2019 at 12:32 pm #14324399
  
  David Blatner
  Keymaster
  
  Yes, rebuilding the prefs is to hold down everything when restarting. If you don’t see a dialog box saying “Rebuild preferences?” then it didn’t work.
  
  If that still doesn’t work, and if you’re on FB, you might try asking our larger community there: https://facebook.com/groups/indesignsecrets
- July 22, 2019 at 12:35 pm #14324398
  
  Laura DeVries
  Participant
  
  I’ll give it another shot… if that doesn’t work, I’ll post on FB.
  
  Thanks a million!
  Laura
- July 24, 2019 at 7:29 am #14324396
  
  Laura DeVries
  Participant
  
  Hi there! I just wanted to report that the culprit was Webroot SecureAnywhere – a function of the app had to be disabled. The, “secure keyboard entry mode” setting disables the spacebar toggle grabber hand, the toggle zoom in and out (command + spacebar, command + option + spacebar).
  
  After hours of research I found a thread on Webroot’s website that detailed the issue.
  
  Hopefully this might help someone else who comes across this in the future.
  
  :-)
- July 24, 2019 at 9:41 am #14324395
  
  David Blatner
  Keymaster
  
  WOW! Thank you for coming back and letting us know, Laura. Good sleuthing.
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