InDesignSecrets Podcast 245

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(12 MB, 22 minutes)

In this episode:


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Comments

9 Comments on “InDesignSecrets Podcast 245

  1. I’m only into the podcast one minute and I’ve already got ‘Hotel California’ stuck in my head…but that’s a good thing.

  2. Although I know almost nothing about this product, Check In us used by Adobe Drive, the successor to Version Cue! Here is the official product page:

    http://www.adobe.com/products/adobedrive.html

    There is even a User Guide here:

    http://help.adobe.com/en_US/AdobeDrive/5.0.3/Adobe_Drive_User_Guide.pdf

    But it seems to be on the way out! In “Troubleshooting and Help” it says:

    “With the 2017 release of Creative Cloud desktop apps, Adobe Drive is no longer supported. If you need to install Adobe Drive to work with previous versions of Creative Cloud or Creative Suite products, sign up on the Adobe Drive product page. An Adobe representative will contact you to discuss your interest.”

  3. I participated in the pre-release program a few years ago, but it seemed to me to be mostly users crying out for new features and them getting ignored by adobe.

    The most recent example of this is the latest version of InDesign where they changed the UI to a reduced contrast and less user control. And it’s horrible! You here at IDs even did a blog post and ranted on a podcast about it. I spoke with an someone who is an active InDesign prerelease participant and he said the on the prerelease forum that the users told Adobe they hated it and didn’t want it, yet Adobe rolled it out anyway.

    I gave Adobe the benefit of the doubt and upgraded when they new release came out. I tell you, I didn’t use it for 5 minutes before I DOWNgraded! It’s pretty disheartening as a dedicated and vocal InDesign user when that happens. What InDesign user asked for that UI change? No InDesign user that I know of. The best guess seems to be Adobe’s marketing team who made that decision. Do the people who made that decision even use the program?

    While I feel for the poor guys over in India who are responsible for implementing features that their customers didn’t ask for and don’t want, I kind of feel like Adobe’s lack of interest in the prerelease program is a result of their own decisions.

    Also, Adobe sure doesn’t make it easy for a new user to the prerelease program to jump in and participate. Let’s say a new prerelease user wants to add their voice on a topic they’re passionate about. The first thing they have to do is choose from the following answers to what is their build.

    Blob
    Mainline R22.1
    Mainline R3.x

    And there is no easy way to figure out what those technical terms mean. I had to email Adobe for help, and then wait for a week until someone emailed me back with an explanation. And the I forgot what I wanted to tell them in the first place. So I just started guessing.

    I’m not a developer, but if the objective of the prerelease program is to get input from end-users, they make it difficult. It’s no wonder that most of the prerelease participants are old-timers: they’ve been with the program since the beginning and have likely grown up with all the terminology.

    Honestly, my workflow doesn’t allow me to work on a prerelease version, so I’m not an active prerelease participant anymore. Usually I just submit my feature requests and bugs via the Adobe Wish Form. I still use the prerelease site when I want to have a record of when I submitted a feature request or bug submission. So when I sit down for a 1:1 with the InDesign team at Creative Pro week, and I show them the issues (again), and they ask me to submit a bug report or feature request, I can show on the prerelease forum that I did in fact, already submit those items three and sometimes four years ago. And they’ve since been marked as “closed.”

    If Adobe really wants more people to participate, they’re going to not just ask, but they need to make it easier to figure out.

  4. Kelly,

    I agree with you and I disagree with you.

    About Adobe making top-down decisions and ignoring feedback from its users, I agree. I’m on InDesign preprelease and no one liked the new flat user interface. And it was the same in other CC prerelease programs I’m in.

    But I think I do encourage people who have the time and a computer to use for testing to join the prerelease program. It does let you give useful feedback as a feature is being developed.

    There’s not a staff member who holds your hand through the process. But if you read the Release Notes when a new build is released, AND IF YOU ASK YOUR FELLOW PRERELEASE MEMBERS, it’s not that hard to install a new build of the developing product.

    You do need to have a computer you can test on the take the time to read forum messages. You can’t pretend that everything will just automatically work. (It’a beta software!) You also have to be willing file bug reports. So it’s a two-way street.

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